Help with a page or task
Email [email protected] with the page address, the task you were trying to complete and what stopped you. If useful, include your browser, device and assistive technology.
Tell us the format or assistance that would help, such as a readable copy of a policy or guidance through a step. We will discuss an available alternative with you. A particular format or response time is not guaranteed here.
Do not email passwords, PINs, verification codes, identity documents or private order-tracking links. Redact personal information from screenshots.
Reading and navigating
- Use your browser’s zoom or text settings to make pages easier to read.
- Use Tab and Shift+Tab to move between controls, Enter to follow links and Space to activate buttons. The “Skip to content” link moves past the main navigation on the public information and help pages.
- Published Markdown policies have headings, lists and tables. “On this page” opens a list of section links when the document includes headings.
- Browser-storage guidance explains how to reach the persistent privacy-choice control.
What we reviewed
On 29 October 2026, we reviewed selected public policy, help and product-information pages for keyboard navigation, headings and landmarks, text contrast and narrow-screen reading. Automated browser checks supported that review.
This was a limited review, not a certification of the entire service. Signed-in seller tasks, checkout, every seller’s storefront and mobile apps need separate checks. Screen-reader and physical-device testing remain outstanding. Tell us about barriers you encounter in any of these areas.
Orders and account problems
For a purchase problem, follow the reporting instructions or visit the help centre. You do not need to create a seller account to email support.