What to include
- The shop or item link, and an order or payment reference if the report involves a purchase.
- What happened, when it happened, and why you are concerned.
- Relevant messages, receipts or screenshots. Hide unrelated personal and financial information.
- An email address where support can contact you.
Copyright or trademark concerns
Identify the work or mark, link to the content you are reporting, and explain your ownership or authority to act for the owner. Do not send private identity documents in the initial email.
After you email
Keep a copy of your message. Sending a report does not automatically remove a listing, cancel an order or issue a refund. Support may ask for more information to understand the issue.
For a follow-up or an unresolved concern, reply in the same thread, include any case reference provided, and ask for a review. This page does not generate a case reference or submit a report for you.
Protect your account
Never send passwords, PINs, one-time codes, full card numbers or identity documents by email. Do not make another payment solely because a message claims it is needed to release a refund.