Send a request
- Email [email protected] with the subject “Privacy request”. If possible, use the email associated with your Yogroo account or order.
- Tell us what you want to access, correct, export or delete, or which consent you want to withdraw. Include the relevant shop link or order reference if you have one.
- Tell us how to contact you. If you cannot access your account email, explain that in your message.
Keep sensitive details out of email
Never send a password, PIN, one-time code, full card number or identity document. We may need to confirm your identity before sharing information or making account changes. Ask support how to complete any required verification securely.
What your request means
Sending an email starts a request; it does not immediately change or delete your account. Some information may need to be retained, and some requests may be subject to exceptions. Read the Privacy policy for the published rules and complaint information.
Follow up or raise a concern
Reply in the same email thread and include any reference support has provided. If you disagree with the response, ask for a review and describe what remains unresolved. See the Privacy policy for any further complaint routes.